"adding years to their life
& life to their years"
Returns and Refund Policies

Thank you for choosing Disabled Pets Pty Ltd. Our goal is to have happy pets and happy, satisfied, customers. Your pet's care is important to us and we will make every effort to make sure that you are 100% satisfied with the products and services we offer.

Pet Wheelchairs

Your pet wheelchair comes with a life-time warranty against defects or broken parts (with the exception of normal wear and tear on, girth straps, leg slings and wheels). Please contact us and we will determine whether your pet wheelchair needs new parts or replacement. Postage and handling charges are non-refundable.

Refund Policy
1. Please call us before returning your wheelchair to discuss your decision.
2. You will be refunded of the cost of the Wheelchair less 10% as long as it is returned within 14 days, clean, and in 'like new' condition.
3. Charges will be applied if the wheelchair is returned in less than new condition (needs cleaning, refurbishing, or repairs).
4. Postage and handling charges are non-refundable.

All other products

Returns Policy
Returns, exchanges, and refunds can be made up to seven (7) days from the date you received your order. Aquapaws will not accept any returned product for refund or exchange unless the item can be sold, as new, (clean and free of hair) to another client. Postage charges are non-refundable.

Tuesday 9.30am - 6.00pm
Wednesday 9.30am – 6.00pm
Thursday 9.30am - 1.00pm
Friday 9.30am - 6.00pm
Saturday 8.00am - 1.00pm

Payments Methods
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